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Terms of Sale

Conditions of Sale

General conditions of sale e-commerce

Effective from 01/12/2025

These General Conditions of Sale govern the offer and sale of products on this website https://bybuiatti.amd-collections.com

The products marketed on the Site are offered and sold by BUIATTI ANDREA, with registered office in VIA CORMOR ALTO, 179, 33100 UDINE (UD), tax code BTTNDR95B11L483C and VAT number 03069220303 (hereinafter for brevity only referred to as the "Seller"). All contents present or displayed on the Site, including, by way of example, text, graphics, photographs, images, moving images, sounds, illustrations and software (hereinafter referred to cumulatively as "Content of the Site"), are the property of BUIATTI ANDREA, its licensors or its suppliers and are protected by Community and Italian rules that protect copyright and intellectual and industrial property rights. No part or element of the Site or its Content may be copied or retransmitted by any means and the Site, its Content and all related rights will remain the exclusive property of BUIATTI ANDREA or its licensors, unless otherwise agreed to be formalized in writing under penalty of nullity, to the exception of these General Conditions of Sale of which storage and reproduction is allowed.

Before purchasing products online on the Site, the User is required to carefully read and accept these General Conditions of Sale that the Seller makes available to him in the "Conditions of Sale" section.

Definitions, object and scope

1.1 Definitions.

In these general conditions, the terms reported with a capital, singular or plural initial will have the meaning indicated below, unless a different meaning is made explicit:

  • "Force majeure": events beyond the control of the Seller, including but not limited to pandemic and epidemic events or other natural disasters, strikes, lockouts or other union actions of third parties, civil unrest, riots, invasions, terrorist attacks or threats of terrorist attacks, war (declared or not) or threat or preparation for war, fires, explosions, storms, floods, earthquakes, subsidences or failures of public or private telecommunications networks;
  • "Consumer Code": Legislative Decree 6 September 2005, n. 206, and subsequent amendments and additions, as in force on the date of publication of the General Conditions;
  • "General Conditions of Sale" or just "General Conditions": these General Conditions for the sale on the Site of the Products, which constitute a distance contract governed by Chapter I, Title III (articles 45 et se se se set.) of the Consumer Code and by Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce;
  • "Order Confirmation": the declaration of Order confirmation issued by the Seller, as provided for in the General Conditions;
  • "Consumer": pursuant to art. 3, paragraph I, letter a) of the Consumer Code, natural persons who, in relation to the purchase of the Products, act for purposes unrelated to the entrepreneurial, commercial, professional or craft activity that may be carried out and who use the Platform, in a personal capacity, according to the Terms of Use;
  • "Cookie Policy": the information provided to Users regarding the use of cookies through the site, including how to set the related preferences;
  • "Credentials": username and password, which, at the time of Registration, the User will be asked to choose. The Credentials chosen by the User during Registration allow subsequent access to the "Account" area;
  • "GDPR": the Reg. EU 679/2016 ss.mm.ii. on the processing of personal data;
  • "Total Amount Due": the total amount due, consisting of the price of the Product, the Shipping costs, if applicable, and any other possible additional cost, as resulting from the Order Confirmation;
  • "Order Form": how to issue the Order without Registration, for the purchase of Products pursuant to art. 4.2 of these General Conditions;
  • "Account": the personal profile of the User, which is activated only after Registration and which is subsequently made accessible to the User, with the insertion of the Credentials, for access to the Platform, as provided for in the General Conditions;
  • "Order": the purchase proposal issued by the User through Account or compilation of the appropriate Order Form on the Site, as provided for in art. 4.2 of the General Conditions;
  • "Multiple Order": means Orders relating to a plurality of products;
  • “Party" or "Parties": the Seller and/or the User, separately or jointly;
  • "Platform": the online platform for the sale of Products, accessible through the Site. The Seller may connect or associate with sites, hosted platforms. It will be possible to connect to these third-party services through the Platform in compliance with the conditions of use as better specified in the Terms of Use of the Site as well as the applicable personal data processing legislation;
  • "Product" and "Product Sheet": product sold by the Seller through the Platform, of the quality and quantity declared in the relative product sheet, which indicates its main characteristics in addition to the price including VAT;
  • "Professional": the User who is not defined as a Consumer pursuant to the Consumer Code and these General Conditions;
  • "Registration": registration of the User, with e-mail and password (the first will work as a username) for the creation of the Account and the release of the Credentials;
  • "Platform Services" or just the "Services": the services provided by the Seller and/or the Manager through the Platform, which consist of making available to Users the information services on the Products, as per the relative Product Sheets, sales services, after-sales and customer service, services in case of withdrawal, returns or complaints;
  • "Site": the website https://bybuiatti.amd-collections.com;
  • "Shipping": means the delivery of the Product by the Seller to the courier, for shipment to the address indicated by the User with the Order;
  • "User": the person who uses the Site and/or the Platform for the issuance of Orders and the purchase of Products as a Consumer or Professional.

1.2 These General Conditions of Sale apply to all sales of Products made through the Platform. By accessing the Platform and clicking on the appropriate "accept" button and/or using the Platform Services.

1.3 If the General Conditions are accepted on behalf of third parties (natural or legal persons, bodies, associations or other subjects), the User declares and guarantees that he has the powers of representation and, in any case, that he is legitimately authorized to accept the General Conditions, thus binding the represented subject.

1.4 If the User does not accept these General Conditions, he will not be able to access and/or otherwise use the Platform and/or the Services.

1.5 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site, in the "Conditions of Sale" section. Users are therefore invited to regularly access the Site and consult the most up-to-date version of the General Conditions of Sale, before making any purchase. Continued use of the Platform and/or Services following the publication of changes to these General Conditions will result in acceptance of such changes.

1.6 The applicable General Conditions of Sale are the last ones in force and published on the Site.

1.7 These General Conditions of Sale do not govern the sale of products and/or the provision of services by subjects other than the Seller who are present on the Site through links, banners or other hypertext links.

Accesso al sito, registrazione e acquisti sul sito

2.1. The purchase of the Products on the Platform, in the manner referred to in Articles 3 and 4 below, is allowed only to subjects who have reached the age of 18. The User declares and guarantees that he has reached the age of majority and is in possession of the legal capacity required by law for the acceptance of the General Conditions and undertakes to observe the provisions, specifying that the Services are not intended for children under 18 years of age. The Seller and/or the Manager reserve the right to verify by reliable, legal and permitted means, if a User is actually a person over 18 years of age, inhibiting, if necessary, his access to the Services and/or canceling the User's Account. Subjects under the age of 18 will not be able to make purchases on the Site. It is therefore forbidden for these subjects to register and make purchases on the Site.

The buyer who is not an Italian citizen can buy Products on the Site only if he is of legal age compared to his national law. The User who makes purchases on the Site undertakes to indemnify the Seller from any liability in the event that he has made purchases on the Site without respecting his national law on purchase limits for age reasons.

2.2. The User undertakes to comply with the General Conditions and acknowledges that the Seller reserves the right, at his sole discretion, to refuse, cancel and/or cancel Orders of Products that come from:
i) A User with whom it has an ongoing legal dispute, also for the recovery of any sums of money or credits;
ii) A User who has violated the General Conditions;
iii) A User who has been involved, to the best of the Seller's knowledge, according to news and information that is not expressly confidential and/or in the public domain, in fraud of any kind and, in particular, in fraud related to credit card payments;
iv) Users who have released false, incomplete or otherwise inaccurate identification data during the Registration and/or issuance of the Order.

Registration and purchases through account

3.1 The User can always register for free. Registration is not mandatory. Upon Registration, the User will enter the Credentials to allow access to the Account and the Credentials will subsequently be requested at each access. When you create your Account, you must provide accurate and complete data and information. Any personal data collected with the Registration will be processed as indicated in the Privacy Policy.

3.2 In the event of a request for the cancellation of the Account, the Seller may temporarily maintain, in whole or in part, the account information for the sole purpose of executing any purchases made and/or being able to conclude the accounting or tax procedures.

Purchases through platform

4.1 Purchases of Products on the Platform take place with the issuance of the Order:
i. Through Account, according to the provisions of art. 3 of the General Conditions;
ii. As an unregistered User and filling out the appropriate Order Form by clicking on "Add to cart" for the issuance of the Order, with order to pay, according to the provisions of art. 4.2.

4.2 In accordance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, and in any case in compliance with the provisions of the Privacy Policy, the Seller informs the User that:

i) To conclude the purchase contract of one or more Products on the Site, the User must complete the Order in electronic format, by clicking on the appropriate button "Add to cart" where it will be possible to complete by issuing the "Order Form with obligation to pay" and must transmit it to the Platform electronically, following the instructions that will appear from time to time on the Site, proceeding with the payment of the Total Amount Due, as provided for in art. 6 of the General Conditions and indicating the Shipping address, as enshrined in the following art. 9;
ii) Before sending, the Customer will view a summary prospectus of the Purchase Order, and will have the opportunity to make the changes deemed necessary and correct any data entry errors by following the instructions on the Site. In this prospectus will be highlighted, among other things, the shipping costs and the presumed delivery times; the latter are to be considered merely indicative and non-binding for the Seller.

When issuing the Order, with the Account or with the issuance of the Order Form, according to the provisions of articles 3 and 4.2 of the General Conditions, the User will be required to enter their identification data (name, surname, address of residence or headquarters, telephone number, etc.). Additional data will be requested for invoicing pursuant to art. 6.5 and the shipping data. The personal data collected with the issuance of the Order will be processed by the Seller and/or the Shipper and/or by third parties who provide services for the operation of the Platform in accordance with the provisions of the Privacy Policy.

4.3 Once the Order has been received and registered on the Platform - issued with Account or with the Order Form, according to the provisions of articles 3 and 4.2 of the General Conditions - and received the confirmation of the validity of the means of payment used, as well as the Shipping address, as provided for in articles 6 and 9 of the General Conditions, will be sent to the User, by e-mail to the e-mail address indicated during the Order, and in an automated way, according to the functionalities of the Platform, the Order Confirmation. The purchase contract is concluded with the issuance of the Order Confirmation containing:

  • The information relating to the essential characteristics of the purchased Product and the relative Product Sheet;
  • A reference link to the applicable General Conditions of Sale;
  • A summary of the purchase made;
  • The detailed indication of the price, shipping costs and applicable taxes;
  • The approximate delivery times.

It is recommended to keep the email received as proof of purchase.

4.4 The Order Confirmation will be archived in the Platform's database for the time necessary to execute it and, in any case, in accordance with the law.

4.5 The languages available to Users for the issuance of the Order and the Order Confirmation, as provided for in articles 3 and 4.2 of the General Conditions, may be Italian and English. Customer Service, as provided for in art. 12 of the General Conditions, is able to communicate with Users in the same languages.

4.6 It is specified that the Seller does not accept orders by telephone and/or e-mail or in ways other than those provided for in articles 3 and 4.2 above. Telephone and/or e-mail orders are therefore prohibited.

Product information; Prices and product availability.

5.1 The Products for sale are those described on the pages of the Site, where each Product is accompanied by a Product Sheet. In any case, it is understood that such information may be subject to periodic changes and updates, with the purpose of further improvement of the Product.

In any case of purchase, made pursuant to articles 3 and 4 of the General Conditions, the description of the Product contained in the Product Sheet will be authentic, as indicated in the Order issued with Account or with the Order Confirmation.

5.2 All the prices of the Products published on the Site are expressed in Euros and are inclusive of Value Added Tax (VAT). Any additional cost will be expressly and separately indicated in the Order form, before the User proceeds to issue it. If the Products are to be delivered to a country not belonging to the European Union, the Customer must pay any customs duties and any other sales tax, in accordance with the regulations in force in the Country of delivery of the Products.

Before sending the Order, the User is invited to inquire about the existence of duties or taxes applied by the country of destination of the Products.

Any additional costs, charges, fees and taxes not explicitly indicated in the Order summary are the sole responsibility of the User.

The User declares to be aware of the fact that the lack of knowledge on his part of costs, charges, duties, taxes and taxes not explicitly indicated in the Order cannot constitute cause for termination of the purchase contract nor can it be charged in any way to the Seller.

5.3 The Seller reserves the right to change the price of the Products, at any time, without notice, it being understood that the price charged to the User will be the one published on the Product Sheet at the time of issuing the Order with Account and/or the Order Confirmation, according to the provisions of articles 3 and 4.2 of the General Conditions and that any changes (in increase or decrease) following the transmission of the same will not be taken into account.

5.4 Products at discounted prices can be offered for sale on the Site. The price indicated on the Site and with respect to which the discount that the Seller applies may be calculated corresponds to the list price published on the Site.

5.5 In the event that a Product is offered on the Site at a discounted price, the Product Sheet will also indicate the full reference price against which the discount is calculated.

5.6. Product Shipping costs may be fixed or variable, calculated based on the number of Products selected and/or the destination address of the Products, as per Order Confirmation. Shipping costs may also be included in the sale price of some Products or be free of charge in the event that the total amount of the Order exceeds a certain value or following a specific promotion. However, the User is always informed of the amount of shipping costs before concluding the purchase procedure, issuing the Order and making the payment.

The Products offered on the Site are limited in number. It may therefore happen, also due to the possibility that several Users purchase the same Product at the same time, that the ordered Product is no longer available, after the transmission of the Order.

5.7 In any case of unavailability of the Product indicated in the Order, without prejudice to the other rights attributed to the User by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, the Seller will immediately notify the User by e-mail to the e-mail address indicated during the Order or Registration on the Site. The Seller, therefore, will not proceed in this case to the issuance of the Order Confirmation and the purchase will therefore not be completed.

5.8 In this case, if the payment of the Total Amount Due has already taken place, the Seller will refund the Amount of the goods without undue delay and, in any case, within fourteen (14) calendar days from the communication of unavailability of the goods. Please refer, in any case, to the provisions of the Consumer Policy on withdrawal. The amount of the refund will be communicated to the User by e-mail to the e-mail address indicated when registering on the Site or when issuing the Order Confirmation and credited to the same means of payment used by the User for the purchase. Any delays in crediting may depend on the type of credit card or payment solution used. In any case, the value date of the re-credited amount will be the same as the charge.

5.9 The previous pars 7 and 8 will also apply in the case of Multiple Orders if (i) all the Products covered by the Multiple Order are unavailable or (ii) only some, it being understood that in the latter case they will apply exclusively in relation to the Products not available.

Payments

6.1 With the issuance of the Order, in the manner provided for in articles 3 and 4.2 of the General Conditions, the User will pay the Total Amount Due, according to the payment methods provided for in the following art. 8 of the General Conditions. The issuance of the Order implies the obligation to pay and the Platform will issue the Order Confirmation only after receiving confirmation of the successful payment of the Total Amount Due, except in any case as provided for in the following art. 9 with regard to the Shipping address.

6.2 In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, no Order Confirmation will be issued, the Order will be canceled/cancelled and the purchase contract will be considered not completed.

The User will be notified by e-mail to the e-mail address indicated when registering on the Site and/or the Order issued pursuant to art. 4.2 of the General Conditions of the non-issuance of the Order Confirmation and the consequent cancellation of the Order.

6.3 The Products will remain the property of the Seller until the Order Confirmation is issued.

6.4 In the Order Confirmation e-mail the User will also find the indication of the Order number, which he must then use in any subsequent communication with the Seller, as well as the billing address.

Right of withdrawal

7.1 The Consumer user has the right to withdraw from the contract of purchase of the Product, without having to provide any reason within the period of fourteen (14) calendar days from the receipt of the Products, bearing exclusively the costs provided for in the Information for Consumers and that the User expressly declares to have seen and accepted and to which reference is made as attached documents and an integral part of these General Conditions.

7.2 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, in the General Conditions and in the Withdrawal and Returns Information for the consumer, it will not result in the termination of the contract and, consequently, will not entitle you to any return or refund.

Payment method

8.1 The payment of the Total Amount Due can be made by: credit or debit card or by additional payment methods, indicated in the payments section of the Site, as provided directly by the managers of the chosen payment services. If the Customer makes the payment by credit card, the transaction will be made through a protected site to which the Customer will be automatically directed after opting for this payment method.

If the User selects a different payment method, he will be redirected to the sites of the chosen payment service managers and must pay the Total Amount Due according to the authentication and payment procedure provided and regulated by these managers, according to the terms and conditions of the contract agreed between the User and these managers, authorizing the Seller to receive the data from now.

8.2 In order to guarantee the security of payments, Users are reminded that the managers of the payment services chosen according to the procedures referred to in art. 8.1 may, through automated systems, request the User to recognize the data indicated by the User, before proceeding with the payment of the Total Amount Due.

8.3 In case of failure to authenticate the data, according to the provisions of art. 8.2 the above, with consequent non-payment of the Total Amount Due, the Order issued via Account or pursuant to art. 4.2 of the General Conditions will be canceled and the Seller will not proceed with the Order Confirmation.

8.4 The personal and confidential data relating to the means of payment used (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager indicated in art. 8.1 without transiting through the Platform and servers used by the Seller, according to the security procedures implemented by the Seller and the Manager, as provided for in accordance with the Privacy Policy. The Seller therefore never has access and does not store the data relating to the means of payment used by the User for the payment of the Products.

8.5 On the responsibility in the payment methods, the Seller assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards, checks and other means of payment, at the time of payment of the purchased products, if he proves to have adopted all possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

Product shipping – Consumer Services

9.1 The Shipment of the Products purchased on the Site is made to the Shipping address indicated by the User and reported in the Order Confirmation at the presumed delivery times indicated in the Order Confirmation. The obligation to ship is fulfilled by transferring the material availability or in any case the control of the Products to the User. The risk of loss or damage to the Products for reasons not attributable to the Seller will be transferred to the User, when the latter, or a third party designated by him and other than the courier, will materially come into possession of the Products at the end of the Shipment.

9.2 The Seller's Shipment of the Products purchased on the Site takes place exclusively in Italy. The Seller reserves the right to change the countries and geographical areas without notice. These changes operate only for orders not yet confirmed on the date of the same change.

The shipment cannot also be made at post office boxes or post office.

9.3. In the event that the shipping address is in an excluded country or at a post office box or post office, the Seller will not proceed to issue the Order Confirmation.

9.4 The shipping costs of the Products are free or possibly their amount will be expressly and separately indicated (in Euros and including VAT) in the Product Sheet and in the Order Confirmation.

9.5 The Shipping terms are those indicated in the Order Confirmation. They start from the issuance of the Order Confirmation. In the case of omitted indication of a Shipping deadline, it will take place, in any case, within thirty days from the date of issue of the Order Confirmation. Shipping terms are calculated considering only working days and therefore excluding Saturdays, Sundays and holidays.

9.6 At the time of Shipment, that is, the delivery of the Products to the courier, an e-mail confirming the Shipment will be sent to the User, containing a link that will allow him to follow the progress of the Shipment.

9.7 It is up to the User to verify the conditions of the Product that has been delivered to him. Therefore, the User is recommended to verify the integrity of the packaging and the number of Products received and is invited, where possible, to indicate any anomalies on the carrier's transport document. In the event that the packaging shows obvious signs of tampering or alteration, the User is recommended to refuse delivery by the carrier/shipper or to accept delivery "with reservation and, in both cases, to promptly notify Customer Service. The application of the rules on the right of withdrawal and the legal guarantee of conformity remains unaffected. For Professional Users, guarantees in accordance with the law apply.

9.8 The User acknowledges that the withdrawal of the Product is his specific obligation deriving from the purchase contract. In case of failure to ship due to the recipient's absence at the address specified in the Order Confirmation, the courier will leave a notice of passage in the mailbox containing the number to contact him. The courier will then make a second delivery attempt. After two unsuccessful delivery attempts, the package will go "in storage". Customer Service will then send an e-mail to the User in order to unlock the stock and ensure that the package is delivered to him as soon as possible. If necessary, Customer Service may agree with the User to change the Shipping address. If this attempt is also in vain or the User does not respond to the Customer Service contact attempt, the Product will be returned to the Seller and, in any case, after 14 calendar days from the first delivery attempt, the contract will be considered terminated and the Purchase Order consequently canceled pursuant to art. 1456 c.c..

The Seller will then proceed, within fourteen (14) working days following the termination of the contract, to the reimbursement of the Total Amount Due paid by the User, less the costs of the unsuccessful delivery of the Product, the costs of return to the Seller and any other expense incurred due to the non-delivery caused by the absence of the recipient. The termination of the contract and the amount of the refund will be communicated to the user via e-mail.

In the event that, before the expiry of the thirty-day period, the User asks to receive the Product again, the Seller will proceed with the new Shipment after charging, in addition to the costs of the same, the costs of returning the Product to the Seller and the custody costs.

9.9 In the event that the purchased Product is not delivered or is delivered late with respect to the Shipping terms indicated in the Order Confirmation, the Consumer User, pursuant to art. 61 of the Consumer Code, invites the Seller to make the delivery within an additional period appropriate to the circumstances ("Additional Term pursuant to art. 61, co. III, Consumer Code"). If this additional period expires without the Products having been delivered to him, the User is entitled to terminate the contract ("Termination of the Contract pursuant to art. 61, co. III, Consumer Code"), except for the right to compensation for damage.

The User is not burdened with the burden of granting the Seller the Additional Term pursuant to art. 61, co. III, Consumer Code ("Excluded Cases") if a) the Seller has expressly refused to deliver the Products; b) compliance with the delivery time indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract; c) the User has informed the Seller, before the conclusion of the contract, that delivery by or on a specified date is essential. In the Excluded Cases, the User, if he does not receive the Products within the delivery time indicated during the purchase process and in the order confirmation, is entitled to immediately terminate the contract, without prejudice to the right to compensation for damages ("Termination of the Contract in the Excluded Cases").

The indication of the Supplementary Term pursuant to art. 61, co. III, Consumer Code and the notice of Termination of the Contract pursuant to art. 61, co. III, Consumer Code or Termination of the Contract in the Excluded Cases must be communicated by the User to the Seller at the addresses referred to in art. 13 below.

In the case of Termination of the Contract pursuant to art. 61, co. III, Consumer Code or Termination in the Excluded Cases, the Seller will refund the Consumer User the Total Amount Due without undue delay. The refund will be made in the manner referred to in art. 9.11 that follows.

The possibility for the User to make use at any time of such remedies and/or the ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, is unable.

9.10 In all cases where a refund is due to the User, in accordance with the provisions of this art. 9, the amount of the refund will be communicated to the User by e-mail. It will be credited to the same means of payment used by the User for the purchase. Any delays may depend on the type of credit card used or the payment solution used. In any case, the value date of the re-credited amount will be the same as the charge.

Legal guarantee of conformity

10.1 Products sold on the Platform accessible to the Site may be covered, for Consumers, by the Legal Guarantee of Conformity provided for in articles 128-135 of the Consumer Code ("Consumer Legal Guarantee"). It is understood that the Legal Warranty is reserved exclusively for Consumers, while for Professional Users the legal guarantees applicable to them apply.

Applicable law and jurisdiction, out-of-court dispute resolution – Alternative Dispute Resolution (ADR)

11.1 The General Conditions are governed by Italian law, expressly excluding the application of the so-called Vienna Convention.

11.2 For any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the Consumer is responsible for the court of the place where the User resides or has elected domicile. With regard to Professional Users, the competent court is that of Udine.

11.3 It is without prejudice to the application to Consumer Users who do not have their habitual residence in Italy of the possibly most favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for the exercise of the right of withdrawal, the deadline for the return of the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity.

11.4 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Seller informs the User who holds the status of Consumer that, in the event that he has submitted a complaint to the Seller, following which it was not possible to find a negotiated solution, the Seller will provide information regarding the Alternative Dispute Resolution bodies for the extrajudicial resolution of disputes relating to the obligations arising from a contract concluded with the Consumer on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and ss. Consumer Code).

11.5 The Seller also informs the Consumer User that a European platform for the online resolution of Consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the Consumer User will be able to consult the list of ADR bodies, find the link to the website of each of them and initiate an online dispute resolution procedure in which he is involved.

11.6 In any case, the right of the Consumer User to appeal to the competent ordinary court of the dispute arising from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions are met, to promote out-of-of-court resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code.

11.7 The User who resides in a member state of the European Union other than Italy may also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for small disputes, by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found at www.eur-lex.europa.eu.

Customer Service

12.1 The User can request information, send communications, request assistance or submit returns or complaints by contacting Customer Service in the following ways:

  • By e-mail, to the address: customer@amd-collections.com

Customer Service will respond within five working days of receipt of requests by e-mail, to the address provided during Registration or issuance of the Order Form. To this end, the User's personal data will be processed as provided for in the Privacy Policy.

Privacy and Cookie

The Seller guarantees that the User's personal data are collected and processed in compliance with the GDPR and the applicable legislation regarding the processing of personal data.

The User is requested to read and refer to the States of the Privacy Policy and Cookie Policy, which are to be considered an integral and substantial part of these General Conditions.

If necessary, for the use of specific services, the User may also be asked to give his express consent to the processing of his personal data.

Causes of force majeure

14.1 If Force Majeure Causes occur that affect the fulfillment of the obligations of the Seller and/or Manager under these General Conditions:

  • The User will be contacted as soon as this is reasonably possible to communicate it;
  • The obligations of the Seller and/or Manager under these General Conditions will be suspended and the deadline for the fulfillment of these obligations will be extended for the duration of the Force Majeure.

14.2 In the event that Force Majeure Causes affect the delivery time of the Product, the Seller will take care to organize a new Shipping date after the resolution of this Cause. In any case, the right of Withdrawal remains applicable to the Consumer.

Express double acceptance

Pursuant to and for the purposes of Article 1341 of the Civil Code, the User declares to have carefully read the following articles, the content of which specifically approves: art. 5 (Product information; Prices and Product availability), art. 7 (Right of withdrawal), Art. 11 (Applicable law and jurisdiction, out-of-court settlement of disputes - Alternative Dispute Resolution (ADR)).

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