Returns

Withdrawal and Returns Information for the Consumer

GENERAL CONDITIONS OF SALE

CONSUMER INFORMATION

WITHDRAWAL and RETURNS

COMPLAINTS AND LEGAL GUARANTEE OF CONFORMITY

This information, provided pursuant to art. 49 of the Consumer Code and art. 12 of the Legislative Decree of 09/04/2003, N. 70, contains the conditions for the exercise of the right of withdrawal, returns and the legal guarantee of conformity, and is an integral part of the General Conditions of Sale, and which please read carefully before proceeding with the issuance of the Order.

Withdrawal Mode

1.1 In accordance with art. 52 et sex. of the Consumer Code, the User and Consumer will have the right to withdraw (the "Withdrawal") from the purchase contract of Products, stipulated with the Seller, without any penalty and without having to provide any reason, within fourteen (14) days from the day on which he received the Products purchased on the Platform accessible to the Site https://bybuiatti.amd-collections.com, according to the conditions expressed below. In the case of separate delivery of several Products ordered by the User and Consumer with a single Order, the period of fourteen (14) days for the exercise of the right of withdrawal starts from the day on which the last Product is delivered.

1.2 Pursuant to art. 54 of the Consumer Code, the User and Consumer may exercise the right of Withdrawal by communicating to the seller the intention to exercise the right by sending the declaration to the attention of Customer Service to the e-mail address customer@amd-collections.com with the following minimum indications:

• Order no.________________ ordered on_______ and received on ______________
• Name of the person who placed the order: _________________________________
• Order shipping address:_______________________________________________.

Confirmation will be sent by e-mail, to the address provided with the Order, of the receipt of the declaration of withdrawal.

1.3 It is understood that, in such cases, the User and Consumer will be responsible for proving the correct and timely exercise of the right of withdrawal.

1.4 Returned. According to the provisions of art. 57 of the Consumer Code, once the Withdrawal has been exercised, the Products to be returned must be delivered to the courier within fourteen (14) days from the date on which the User and Consumer has communicated to the Seller his decision to withdraw from the contract.

1.5 In accordance with art. 59 of the Consumer Code, the right of withdrawal is excluded in the event that the User and Consumer has purchased clearly personalized Products or that do not lend themselves to being returned for hygienic and/or health protection reasons and/or that have been opened after delivery.

1.6. Size/color or model change:

Our store does not offer the possibility of a direct exchange of the product. If you want to order the product of a different size or color, we invite you to make the product unwanted and order a new one.

Conditions for the exercise of the right of withdrawal

2.1 In accordance with art. 52 of the Consumer Code, the right of withdrawal is considered correctly exercised if the following conditions are fully met:

• The right of withdrawal must be regularly exercised within fourteen (14) days of receipt of the Products following one of the methods indicated in art. 1;
• The Products must not be used and, in any case, must not be damaged and/or deteriorated and must comply with the requirements indicated in art. 4 below, relating to the conformity checks of the returned Products;
• The Products must be returned without signs of wear and/or imperfections, in their original packaging and/or box and/or packaging, with accessories, instructions for use and anything else provided with them;
• The Products must be delivered to the shipper for return within fourteen (14) days from when the User and Consumer has communicated to the Seller his decision to withdraw from the purchase of the Products.

Expenses and return methods

3.1 In accordance with the provisions of art. 57, paragraph 1 of the Consumer Code, the return costs will be borne exclusively by the User and Consumer. Packages sent at the recipient's expense will not be accepted.

3.2 If the right of withdrawal is exercised, the Seller will not be responsible for the transport costs for the return or for any loss or damage to the Products attributable to third parties. Any risk associated with the return of the Products will be solely borne by the User and Consumer, except in the case where the User and Consumer does not demonstrate that he has deposited the Products to be returned with a carrier.

3.3 If the User and Consumer has complied with all the conditions provided for in art. 2.1, the Seller, in accordance with art. 56 of the Consumer Code, will refund the Total Amount Due in full, remaining the responsibility of the User and Consumer the costs of the Return, that is to say those for the return to the Seller of the Products, unless the Seller has expressly exempted him from these expenses at the time of purchase of the Products.

Compliance checks of returned Products

4.1 The User and Consumer will be contacted at the e-mail address communicated with the Order if the Return:

• Cannot be accepted because it does not comply with the conditions referred to in the previous article 2.1, or in the hypothesis referred to in art. 59 of the Consumer Code and therefore the User and Consumer may choose whether to have the Products purchased back at his own expense. In case the same refuses this shipment, the Seller reserves the right to retain the Products and the amount corresponding to the Total Amount Due for the purchase of the Products;
• It is accepted. In the acceptance e-mail you will find the instructions to agree and schedule the shipment of the package and the return form that must be printed and delivered to the courier together with the box containing the products to be returned. The possibility for the User and Consumer to return the products by selecting a courier of his choice remains. In the latter case, the return will be managed independently by the User and Consumer on the basis of the indications provided by the courier.

The package must be sent to:

BUIATTI ANDREA
VIA CORMOR ALTO, 179
CAP 33100 UDINE (UD)

The seller will receive deliveries from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00.

4.2 All Products must be returned closed, in perfect condition, with all the protective materials and with the labels and stickers attached to the Products (if any), in addition to their original packaging, accessories and documentation. If the Product has been opened or is altered with respect to its original condition in any way, the Seller reserves the right not to accept the Return. The Seller assumes no responsibility in case of Products returned by mistake or items forgotten in packages or returned Products.

4.3 The User and Consumer is only responsible for the decrease in the value of the Products resulting from a handling of the Product other than that necessary to establish the nature, characteristics and qualities of the Product and its correspondence to the Product Sheet, as reported in the Order Confirmation. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories, instructions for use and anything else provided with them, still attached to the Product and intact and untampered with, as well as perfectly suitable for the use for which it is intended and free of signs of wear or dirt. The Withdrawal, moreover, applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute autonomous Products) of the Product.

Times and methods of reimbursement

5.1 After receiving the Return and checking that all the requirements provided for in art. 4 have been met, the Seller will proceed to refund the Total Amount Due paid by the User and Consumer for the Product, excluding the Shipping costs of the Return, without undue delay and in any case no later than fourteen (14) calendar days from the day on which the Seller accepted the Return. The refund can be suspended until receipt of the Products.

5.2 The amount of the reimbursement provided for in art. 5.1 will be communicated by e-mail, to the same address of the Order Confirmation, and the Seller will proceed to the full refund of the Total Amount Due, except as provided for in art. 3.

5.3 The refund will be made using the same means of payment used by the User and Consumer for the initial transaction, unless the same has expressly agreed otherwise; in any case, he will not incur any cost as a consequence of such refund. The value date of the credit will be that of the credit itself. The actual time for the re-crediting or return of the sums paid for the purchase of the Products depends on the payment methods used by the User and Consumer, as provided by the individual means of payment management companies.

5.4 Whatever the payment method used, the refund provided for in art. 5.1 is activated by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which he accepted the Withdrawal or from the date of receipt of the Products. In case of loss or non-delivery of the item returned by the courier, we will not proceed with the refund.

Complaints and Non-Compliant Products

6.1 Save the legal warranty for the Products sold, pursuant to articles 128 ff. of the Consumer Code, BUIATTI ANDREA, C.F. BTTNDR95B11L483C, VAT number 03069220303, based in VIA CORMOR ALTO, 179 – 33100 UDINE (UD), as the seller of the Products, guarantees the conformity of all Products sold with the conditions indicated in the Order Confirmation, for quantity and quality, for a period of two years from the delivery of the Products and is responsible to the User and Consumer for any lack of conformity existing at the time of delivery of the Product. In the event of a lack of conformity of a Product pursuant to art. 129 of the Consumer Code, the User and Consumer has the right to restore, free of charge, the conformity of the good by repair or replacement. In the event that such remedies fail, the User and Consumer is entitled to an adequate price reduction or termination of the contract.

6.2 The User and Consumer will have the right to exercise the rights provided for in art. 6.1 in the event that the Products are defective or otherwise non-compliant with the Order Confirmation at the time you received them, provided that the same submits a complaint information for non-conformity of the Products (Complaint) within two months from the date on which it discovered such non-compliance. Pursuant to and for the purposes of European Directive 44/99/EC and articles 128 et sex of Italian Legislative Decree no. 206/2005 (Consumer Code), the products purchased are covered by the legal guarantee of conformity, which covers the defects of conformity of the products for a maximum period of twenty-four (24) months from their delivery.

6.3 Products repaired, modified or in any way altered by the User and Consumer are excluded from the legal guarantee of conformity.

6.4 In the event of a defect in compliance duly reported with the Complaint, the User and Consumer is primarily entitled to free repair or replacement of the Product, at his choice, unless the requested remedy is objectively impossible or excessively onerous compared to the other, as for the specific case, considering the type of Product, and where this is possible in relation to the number of Products still available for sale, or, secondarily, to the proportional reduction of the Total Amount Due or the termination of the contract, at his choice. This, however, in the event that the repair or replacement is impossible or excessively onerous, or if the repair or replacement has not been carried out within reasonable terms or the repair or replacement previously carried out has caused considerable inconvenience to the Consumer. The requested remedy is excessively onerous if it imposes unreasonable expenses on the Seller compared to alternative remedies that may be experienced, taking into account the value that the Product would have if there were no lack of conformity, the extent of the lack of conformity, the eventuality that the alternative remedy can be experienced without significant inconveniences for the User and Consumer.

6.5 For practical information on how to exercise Returns and Complaints, Customer Service can be contacted at the addresses already indicated in the General Conditions of Sale. The User and Consumer must follow the procedure for the return of damaged, non-compliant and/or defective Products that will be indicated by Customer Service; otherwise, the User and Consumer will not be able to claim any refund or replacement of the Products in question. The Product, even if defective, must also be replaced, at the time of return to the Seller, be complete with the original packaging and/or box and/or packaging, with accessories, instructions for use and anything else provided with it. The reshipment of the Product without packaging and/or box and/or original packaging, the accessories and the documentation mentioned above prevents and makes it impossible for the Seller to replace the Product itself. Customer Service may request information regarding the identity of the User and Consumer and carry out any verification that may be useful.

6.6 In case of replacement of non-compliant Products, once the Products returned by the User and Consumer have been received, the Seller will verify the validity of the disputes and, where such verification is positive, the Seller will replace the defective, damaged or non-compliant Product and will send it to the User and Consumer as soon as possible and in any case within fourteen (14) working days of receipt of the Products. Shipping costs will be entirely borne by the Seller.

In the event that the Seller is unable to replace the Products within the aforementioned period, he will immediately notify the User and Consumer at the e-mail address indicated at the time of purchase of the Products.

In the event that, after examining the returned Products, the Seller considers that the disputes are unfounded, the User and Consumer will not be entitled to a refund and the Products will be returned to him at the latter's expense.